1 – All orders must be paid for in full before they will be shipped or collected
1a – If a deposit is paid, products will go in to production rendering said deposit non-refundable
1b – If a custom product is ordered, design specifics must be correct at time of ordering
1c – Once order is in production, due to being made to as requested , the original order can’t be changed but can be added to
2 – All orders shipping on a pallet will have a photo taken and stored with your invoice number for reference of condition before handed to the courier.
2a - Once the consignment is with the courier its their responsibilty to get it to destination, if its delayed for any reason Twisted Barbell will help with enquiries on courier updates
2b – Orders must be checked on delivery before signing for the consignment so this does not affect your statuary rights
2c – If you don’t sign for the order due to damage please email (Luke@twistedbarbell.com) at the first opportunity so the appropriate action can be taken.
2d – If you sign for your consignment, that releases Twisted Barbell from any liability due to the acceptance of the shipment.
3 – If collection products from site, as you have checked the product before leaving Twisted Barbell is released from any liability from your own transportation.
4 – Consumables purchased from Twisted Barbell will be non-refundable unless they were damaged in transit.
5 – By making an order with twisted barbell you are bound by these terms of business